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    TTE Trading > Home > FAQ's
    Do you have a catalog?
    No. Since we are constantly adding new products, styles and colors to our already huge inventory, and lowering prices across every category, whenever a catalog would be printed, it would immediately be obsolete and inaccurate. Instead we offer a virtual catalog through our easy-to-navigate site. If you're having a hard time finding a product you are interested in, please feel free to contact us via email. We'll be happy to help you find it.

    Do you guarantee my purchase?
    Most of the listed merchandise on the site are in-stock as of the last time the database was updated. In the event that an item is out of stock, or needs to be back-ordered, you will be contacted by our customer service department. We will go out of our way to make sure you are completely satisfied and the product you purchased is of top quality. If there is a problem with any product we sell you, please contact us.

    Can't find an item you are looking for?
    If you cannot find a specific item on our site, please contact us. We work with many different factories and warehouses. They may carry the product you are requesting. Please e-mail us for more details.

    If I buy an item and it goes on sale sometime after I purchase it can I get a discount?
    Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.

    Do you sell my information for marketing purposes?
    There is never a circumstance in which we'll sell any of your information. No way, no how. Check out our Privacy Policy for more information.

    I am thinking about buying some apparel but how do I know which size to go with?
    To make things easier and help you to determine what size will best fit you, we provide sizing charts for almost all of our jerseys. You can find these charts HERE. It is important to know your measurements and compare them accurately with the provided sizing charts. If a product does not have a sizing chart and you are confused about which size to order, e-mail us.

    The item I want is out of stock. What do I do now?
    We are very sorry that the item you're looking for is currently out of stock. If you send us an email and notify us, we can let you know when the size, color and style you are looking for becomes available again.
    The good news is that we have an incredibly vast inventory, so take a look around. You may just find something that works just as well, or even better than the out-of-stock item you were looking for!

    How do I return my order?
    We accept returns of Wrong items、wrong size and damaged/defective products. Contact us for the correct returning address. DO NOT send to the address on the waybill of your received package.  Please send your package, prepaid, via your preferred carrier, but we strongly recommend that no matter who you use, you get a tracking number for your records.

    I received a damaged shipment, what should I do?
    First off, we sincerely apologize! Although the damage probably took place during shipment, it's our job to get you the best sporting goods and merchandise, and that means getting it to your door in working order. As soon as you notice the damage, contact Customer Service immediately via email and we can figure out the extent of the damage and how to move forward.

    I received the wrong product (color, size, or item), how can I get this corrected?
    Please contact Customer Service via email to notify us of the incorrect shipment. We will do whatever we can to get the correct item shipped out to you as soon as possible.

    What forms of payment do you accept?
    We accept Visa, MasterCard and Western union.

    Is it safe to use my credit card or debit card on your site?
    Yes it definitely is! We understand that the safety of your personal information and finances is extremely important, and that shopping online can present a number of risks. To prevent fraudulent activity and protect you while you shop with us, we secure our site with 128-bit encryption SSL secure servers and go through an extensive electronic and physical fraud check on every order, every time. Whenever you order an item, we verify that the billing address, phone number and email you provide us with matches the information the bank has associated with the form of payment you're using. If anything doesn't match up, one of our Order Analysts will be getting it touch with you to verify the information.

    Do you offer any quantity discounts or pricing?
    It would be our pleasure to see if we can arrange some sort of quantity discount or pricing. If you are ordering large quantities, you can contact us. We'll work something out!
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    MLB Throwback Jerseys
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